Last updated: January 20. 2014 2:41PM - 1037 Views

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Beginning February 1, 2014, all local calls made within the Kentucky 270 area code must be placed using the 10-digit telephone number (area code plus the 7-digit telephone number). This will also affect Tennessee customers who are accustomed to calling Scottsville, KY, with only 7-digits. All local calls placed to Kentucky telephone numbers will require the area code to be dialed in order to complete the call.

To ensure a continuing supply of telephone numbers, a new 364 area code will be added to the 270 area code region which generally covers the western half of Kentucky, serving communities such as Bowling Green, Elizabethtown, Henderson, Hopkinsville, Owensboro, Paducah, and Scottsville. The Kentucky Public Service Commission (KY PSC) ordered an Area Code Overlay for the area served by 270. The new 364 area code will be “overlaid” or superimposed over the same geographical area as the 270 area code.

Residential and business customers within the existing (270) area code should be prepared for the introduction of the new 364 area code. At this time, NCTC has a large enough block of numbers to continue issuing phone numbers with a 270 area code; however, customers will still have to dial the area code to place local calls in Kentucky. NCTC Tennessee customers calling Allen County/Scottsville residents will now have to dial the area code plus the 7-digit telephone number. Calls will continue to be local, but you must dial the 10-digit phone number with area code.

The most important facts that consumers and businesses need to know about the upcoming 364 area code overlay are:

• Your telephone number, including current area code, will not change.

• You will need to dial area code + telephone number for all local calls into and out of Kentucky.

• You will continue to dial 1+ area code + telephone number for all long distance calls.

• What is a local call now will remain a local call.

• The price of a call, coverage area, or other rates and services will not change due to the overlay.

• You can still dial just three digits to reach 911.

• If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, you will still dial these codes with just three digits

Customers should identify their telephone number as a ten digit number (area code + 7-digit telephone number), and include the area code when giving the number to their friends, family, business associates and customers, etc.

Customers should ensure that all services, automatic dialing equipment, applications, software, or other types of equipment recognize the new 364 area code as a valid area code. Some examples are life safety systems, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, mobile phone contact lists, call forwarding settings, voicemail services, and similar functions. Be sure to check your business stationery, advertising materials, personal checks, and your personal or pet ID tags to ensure the area code is included in your telephone number. Remember that all local calls must be programmed using 10-digits, and you need to add “1” for all long distance calls.

For more information, please visit www.psc.ky.gov. If customers have any questions regarding information provided in this release, please call North Central at 270-622-7500, 615-666-2151, or 615-644-6282.

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