March 4, 2014
Macon County General Hospital announced their 2013 Employees of the Year—Priscilla Hall and Dawn Nash—on Friday, February 28. The following nomination papers were read, describing each of these two employees.
Priscilla is a walking, talking billboard for excellent customer service. Each time she makes contact with a patient, visitor or co-worker, she communicates to the other person that they are important. She gives full attention at each encounter. She lets people know that she has time for them. Her patients are never just a room number or a disease process—they are people who have needs that she may be able to meet.
From the beginning of her career in the nursing arena, Priscilla has shown that she has a heart for patient care. Empathy, compassion and respect are integral parts of her approach to caring for her patients. Priscilla’s open friendly nature invites patients to trust her—and they do. She works to keep her skills and knowledge up to date by attending meetings and training sessions.
Priscilla is a woman of integrity. She doesn’t try to blame others for something she feels is her responsibility. If she feels it is her responsibility, she owns it and if an apology is needed, she freely offers that apology.
She is definitely a team player. Often coworkers do not have to ask for help because she has already offered. She willingly works extra shifts if needed.
Priscilla has faced some very difficult situations in her personal life, a fact which could have caused her to turn inward and focus on how unfair life has been to her. On the contrary, she has used the trials of life to make herself a stronger person. She ahs learned from each struggle and has come away with more strength of character which she has, in turn, incorporated into her professional life. Priscilla learned early in her personal and professional life that it is ‘the little extras’ and small kindnesses that convey caring and concern to people. Somehow she finds time to include both in the care she provides. Her work ethic and her approach to patient care show that Priscilla Hall would be an excellent choice for employee of the Year.
Dawn Nash received three nominations. The following is a composite of the three written nominations.
Dawn is a relative newcomer to the Macon County General Hospital family of employees. However in her short time with the hospital, she has proven herself in the area of service excellence. She is on time, dressed appropriately and ready to work when she arrives. She is a hard working team player who goes above and beyond what is expected of her. If asked to perform extra duties, she does so willingly and doesn’t complain about having to work hard or come in if she has been called. She seems willing to do whatever she has to do to get the work done. She cleans like she would if she was at home.
Dawn is not an employee that you will find wasting time—she is always looking for something to do even when the census is low. There have been days when she was the only one in her department and she worked diligently all day to get everything accomplished, even some of the lower priority tasks that could have waited until there was help available. Again, she didn’t grumble or complain about the workload or an absent coworker.
Dawn is professional at all times. She is not a busy body. I have never heard her gossiping about anyone. Any comments she has made have been expressions of concern or sympathy. She is very polite and considerate of those around her. She doesn’t interrupt conversations between others, but at the same time she is willing to contribute with appropriate. She has a sweet countenance and always seems to have a smile and a kind word ready to pass on to our patients and their families and other employees.
Dawn understand what service to others is—one day I saw her wheel a patient from the ER hallway to the nurses’ station. That is definitely not part of her job description, but the patient needed help and the nursing staff had been very busy all day long so she crossed departmental lines to help the patient and in so doing helped another department—nursing. Another example of Dawn’s willingness to be of service was during the time Dr. Chunn’s daughter was collecting specimens for a school science project. She captured a praying mantis and took it to Dr. Chunn.
Dawn is a humble person who works with little thought of being recognized for her efforts; however, those around her have noticed. Since the Service Excellence Team initiated the employee recognition and reward token program, her name has been submitted five times. Each time she received a token she seemed surprised that the activity for which she received the token was something anyone would consider to be noteworthy.
Macon County General Hospital is a better place for having her as an employee. We are pleased to nominate Dawn Nash for Employee of the Year.
The following employees were recognized for years of service:
Teresa Deering – 40 years
Dawn Howell – 35 years
Shirley Holland – 20 years
Phillip Beasley – 20 years
Deborah Birdwell – 15 years
Paula Roark – 10 years
Tonia Brooks – 10 years
Dana McKinney – 10 years
Glenda Gross – 10 years
Bonnie Reagan – 5 years
Stacey Brawner – 5 years
Janet Skelton – 5 years